My Homecare Bedford is a new Domiciliary care franchise which opened in Bedford in September 2016. Our head office is in County Durham and is owned by Director David Johnson who has many years experience in managing successful care company’s. The office is managed by Elaine Armstrong who is the Registered Manager, Elaine also has many years experience as a care manager managing a Domiciliary Care office.
Kit Ram is the owner Director of My Homecare Bedford Kit also owns and manages another business in Bedford. Bringing experience to the business as he also cared for his mother at the time she needed care and support. Kit takes a hands on roll in the business dealing with Finance and Health and Safety.
Pauline Black is the Registered Manager for the Bedford office. Pauline has 30 years in the care industry. Ranging from secretarial in the office, care worker in a residential home in the community for older people, support worker in the community, support worker/senior and Deputy manager in a six bedded home for people with Learning Disabilities, Dementia, Mental Health, Physical and Sensory impairments, working with per-cutaneous endoscopic gastronomy (PEG) and colostomy. Pauline has worked in the community with older people who have suffered from stroke’s, Osteoporosis, Osteoarthritis, Coronary heart disease, Depression, end of life, and with children as a child minder.
Pauline has worked as a Care Coordinator for a Social Care company working with people who have a learning disability, living in homes or supported living schemes supplied by the care provider also as a Quality Assurance manager for a large Domiciliary company in Bedfordshire covering three offices. Before opening the My Homecare office Pauline worked as a Care Trainer covering 3 schemes for Independant Living in the Bedford and Central Beds area. Pauline has completed Level 4 Leadership and Management and will soon be working towards Level 5
My Homecare Bedford offer an individual tailored package for individuals and families in the local area. Our manager Pauline’s care assessment will ensure the care and support plans are person centred around the needs of the service user. Our care teams will always ensure the best possible care services for you or your loved one.
Our Carers are recruited following a stringent selection process. Each must provide their previous work references and will have an enhanced police check (DBS). Carer’s will have undergone / will undergo care training and will be qualified to diploma level. They are fully insured for providing our services.
With our Live in care services there are also a number of trusted self-employed experienced carers we can also introduce to you. We find this increases your choice of carer and we have had a lot of success allocating self-employed carers. My Homecare Bedford will only introduce self- employed carers who have again, been fully checked by ourselves and who have appropriate experience, training and insurance. We will allocate and oversee the care they provide ensuring you always receive the support which has been planned.
All of our staff are fully checked, inducted, trained and certificated in accordance with Skills for Care.
My Homecare Bedford Initial Needs Assessment :-
Our experienced Branch Managers will discuss your circumstances confidentially so they may help :-
Contact your local Bedford branch on
01234 268388 for more details.
Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.
Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.
The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.
Regular reviews of care and support we provide start from day one and will continue throughout your time with My Homecare. We expect to complete a formal face to face review every 3 month as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
A copy of our Review Policy detailing how and when we will review your care is available from the office.
If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.
Most people prefer to remain in the privacy and comfort of their own home, but with a level of support of assistance from a carer to help them maintain their independence.